Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") are a legally binding agreement between you and the operator of Saynovo, Austin Tanner, a sole proprietor located in Paraguay, doing business as Saynovo, a product of SyntroAI ("Saynovo", "we", "us", or "our"), governing your access to and use of the Saynovo service at saynovo.com, including connecting a Google Business Profile, generating a website, editing it, and publishing it on your own domain (the "Service"). The named contracting entity is pending final founder and legal sign-off and may be updated before these Terms take effect.

By creating an account, starting a subscription, generating a site, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

2. The Service

Saynovo is a hosted website service for local businesses. You connect a Google Business Profile or provide your business details, Saynovo generates a finished, agency-quality website, you edit that site by talking to it, and Saynovo publishes and hosts it on your own custom domain with SSL. The Service is provided online; no software or source code is shipped to or installed by you.

Descriptions, screenshots, sample sites, and examples on our pages are provided for general information. The single sample business shown in our materials, "Northwind Roofing Co.", is fictional. We make reasonable efforts to keep descriptions accurate, but the Service evolves and minor variations may occur as we improve it.

3. Accounts and Google Business Profile

You are responsible for the accuracy of the information in your account, for keeping your sign-in link confidential, and for activity under your account. To use the free first generation, you connect your Google Business Profile through Google's official sign-in and authorize Saynovo to read the profile data needed to build your site. You represent that you are authorized to connect that profile and to use the business information you provide. You can disconnect your Google Business Profile at any time; doing so may affect features that rely on it.

4. Generation, Subscriptions, and Free Generation

Connecting a Google Business Profile entitles you to one free first generation of a website. Generating a site from a pre-made template or from scratch (describing what you want) requires an active paid subscription before generation. Publishing on your own custom domain, continued hosting, and ongoing editing require an active subscription.

Subscriptions renew automatically for the billing period you selected until cancelled. Editing capacity may be metered (for example, an allowance of edits per period) as described on our pricing page or in your account. We may offer different plans and limits and may change plan features prospectively.

5. License to Use the Service

Subject to your subscription and compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your own business while your subscription is active.

The Service, including the generated website code, templates, software, designs, and the Saynovo platform, is and remains the property of Saynovo and SyntroAI. The Service is provided as a hosted product, not sold or delivered to you as source code. We retain all rights not expressly granted to you.

6. Your Content and Ownership of the Site Code

You retain ownership of the business content you provide and publish through the Service, such as your text, photos, and logo ("Your Content"). You grant Saynovo and SyntroAI a worldwide, non-exclusive license to host, store, reproduce, modify (for formatting and site assembly), and display Your Content as needed to operate, generate, edit, host, and publish your site and to provide the Service.

The website source code generated and maintained for you is a Saynovo and SyntroAI platform asset. You do not receive, download, own, or have a right to the underlying source code, and the Service does not provide code export to customers. If you want to take your site beyond the hosted product, you may engage SyntroAI; in that case SyntroAI can export your exact site internally and expand it into custom software under a separate agreement. That internal export is a SyntroAI capability, not a customer download right.

You represent that you own or have the rights to Your Content and that it, and your site, do not infringe the rights of others or violate any law.

7. Custom Domains and Third-Party Services

Publishing on your own custom domain requires that you own or control that domain and complete the connection steps we provide. Domain registration, renewal, and DNS at your registrar are your responsibility and are governed by your registrar's terms. We provision and renew SSL for connected domains as part of the Service.

The Service relies on third-party providers, including Stripe for payments, Anthropic for AI processing, Google for Business Profile data, and our hosting and domain infrastructure providers. Saynovo is not affiliated with, endorsed by, or sponsored by Google, Anthropic, or any other third-party provider. Your use of features that depend on a third party is subject to that provider's terms, and we do not control and are not responsible for the availability or behavior of third-party services.

8. Acceptable Use

Except as expressly permitted by these Terms or by law that cannot be excluded, you may not:

• copy, scrape, resell, rent, lease, sublicense, or otherwise transfer the Service, your generated site code, or your account to any third party;
• attempt to obtain, extract, or reconstruct the underlying source code of your site or the Saynovo platform, or circumvent the hosted nature of the Service;
• reverse engineer, decompile, or disassemble any part of the Service, except to the extent such restriction is prohibited by applicable law;
• interfere with, overload, or disrupt the Service, or circumvent usage limits, metering, or technical protections;
• use the Service to publish unlawful, infringing, deceptive, or harmful content, or to operate a site you are not authorized to operate;
• use the Service to build a competing product, or for any unlawful purpose.

We may suspend or terminate access for accounts that violate these Terms, including accounts using fraudulent payment methods.

Abuse and takedown. Saynovo hosts sites published by its customers. If you believe a site published through Saynovo infringes your intellectual property, is unlawful, or otherwise violates these Terms, you can report it using our report a site page or by emailing [email protected]. We review reports we receive and may remove content, suspend a site, or terminate an account in response. We aim to acknowledge reports within a reasonable time, but we do not guarantee a specific outcome or timeframe and review is at our discretion, consistent with applicable law.

9. Pricing and Payment

Prices and plan limits are shown on our pricing page and charged in advance for each billing period through Stripe. By subscribing, you authorize recurring charges until you cancel. Prices may change, but changes do not affect the period already paid for and take effect at your next renewal after notice. You are responsible for any taxes, duties, or bank fees that apply, except taxes we are required to collect. We do not receive or store your full payment card details; your payment is also subject to Stripe's terms.

10. Cancellation and Refunds

You can cancel your subscription at any time from your account. Cancellation stops future renewals; your subscription remains active until the end of the current paid period, after which publishing, hosting, and editing of your site stop.

Because the Service is a digital service provided immediately, fees already paid are non-refundable except where a refund is required by applicable law or expressly stated by us. If you are a consumer in a jurisdiction with a statutory withdrawal or cooling-off right for distance purchases, you acknowledge that by starting generation or publishing you request immediate performance and that this right may be lost once performance has begun with your consent, to the extent permitted by applicable law. If a charge is disputed or charged back, we may suspend your account and site immediately.

11. Availability, Updates, and Support

We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, update, or improve the Service from time to time, and may add, change, or remove features. We may discontinue the Service or a plan with reasonable notice. Support is provided on a reasonable-efforts basis by email at [email protected]; we do not guarantee response times or that any particular issue can be resolved.

12. Intellectual Property

The Service, including all software, generated code, templates, designs, logos, the Saynovo and SyntroAI marks, and documentation, is owned by Saynovo, SyntroAI, or their licensors and is protected by copyright, trademark, and other intellectual property laws. Third-party components are licensed under their respective licenses. Nothing in these Terms transfers ownership of the Service or its source code to you.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. SAYNOVO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SAYNOVO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, THAT AI-GENERATED CONTENT OR EDITS WILL BE ACCURATE OR FIT FOR YOUR PURPOSE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. YOU ARE RESPONSIBLE FOR REVIEWING YOUR PUBLISHED SITE.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on statutory consumer rights, so some or all of the above may not apply to you. In that case, any implied warranties are limited to the minimum scope and duration permitted by applicable law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SAYNOVO OR SYNTROAI OR THEIR OWNERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAYNOVO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO SAYNOVO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limitations apply even if any limited remedy fails of its essential purpose, and do not apply to liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some or all of the above may not apply to you, and nothing in these Terms limits any non-waivable statutory rights you have as a consumer.

15. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Saynovo and SyntroAI and their owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use or misuse of the Service, (b) Your Content or your published site, (c) your violation of these Terms, or (d) your violation of any law or the rights of a third party. This section does not apply to consumers in jurisdictions where such obligations are unenforceable.

16. Suspension and Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, upon non-payment, chargeback, or payment dispute, or as needed to comply with law or protect the Service. On termination, your right to use the Service ends and your site stops being published and hosted. Sections 5, 6, 8, 12, and 13 through 20 survive termination. We can provide a copy of Your Content on reasonable request for a limited period after termination; we do not provide the site's source code.

17. Governing Law and Dispute Resolution

TODO(founder/legal): The governing law and the arbitration program in this section are placeholders and have not been reconciled with the Paraguay sole-proprietor entity named in Section 1. The choice of governing law is a founder and legal decision and must be confirmed before these Terms are offered for acceptance.

These Terms are governed by the laws of the State of [STATE], United States, without regard to its conflict of laws rules. If you are a consumer who resides outside the United States, you may also benefit from mandatory protections of the law of your country of residence.

Before filing any claim, you agree to first contact us at [email protected] with a description of the dispute and give us 30 days to try to resolve it informally.

If the dispute is not resolved informally, you and Saynovo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that (a) either party may bring an individual claim in small claims court, and (b) either party may seek injunctive relief in court for infringement or misuse of intellectual property. The arbitration will be conducted in English and may be conducted remotely.

CLASS ACTION WAIVER: To the maximum extent permitted by applicable law, you and Saynovo each waive the right to a jury trial and the right to participate in any class, collective, consolidated, or representative action. Claims may be brought only in an individual capacity.

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out", your name, and your account email. Opting out does not affect any other part of these Terms. This arbitration section does not apply to consumers in jurisdictions where mandatory pre-dispute arbitration of consumer claims is not enforceable, such as the European Union and United Kingdom.

18. Export and Sanctions Compliance

You may not use the Service if you are located in a country or region subject to comprehensive United States sanctions, or if you are on any United States government denied party list. You agree to comply with all applicable export control and sanctions laws.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date and, where required, communicated by email or in the product before they take effect. Your continued use of the Service after changes take effect means you accept the updated Terms.

20. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Saynovo regarding the Service and supersede any prior agreements on that subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Questions about these Terms? Email [email protected].