Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") are a legally binding agreement between you and the operator of the Saynovo service, doing business as Saynovo, a product of SyntroAI ("Saynovo", "we", "us", or "our"), governing your access to and use of the Saynovo service at saynovo.com, including connecting a Google Business Profile, generating a website, editing it, and publishing it on your own domain (the "Service"). Saynovo is operated by SyntroAI. A dedicated legal entity for Saynovo is being formed; once it exists it will be named in this section, and the change will be posted here with a new date as described in Section 24.

By creating an account, starting a subscription, generating a site, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

The Acceptable Use Policy (the "AUP") and any order, plan, or checkout terms presented at purchase are part of these Terms and are incorporated by reference. If these Terms conflict with the AUP, these Terms control, except with respect to prohibited content and conduct, where the AUP controls.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

2. The Service and Business Use

Saynovo is a hosted website service for local businesses. You connect a Google Business Profile or provide your business details, Saynovo generates a finished, agency-quality website, you edit that site by talking to it, and Saynovo publishes and hosts it on your own custom domain with SSL. The Service is provided online; no software or source code is shipped to or installed by you.

Business use. The Service is offered for business and professional use. You represent that you are using the Service on behalf of a business, trade, or profession and not for personal, family, or household purposes. If you allow employees or contractors to operate your account on your behalf, their acts and omissions are treated as yours under these Terms.

The Service is a platform for creating and hosting websites. Saynovo does not provide legal, marketing, accessibility, or regulatory-compliance advice, and nothing generated by the Service is advice of any kind.

Descriptions, screenshots, sample sites, and examples on our pages are provided for general information. The single sample business shown in our materials, "Northwind Roofing Co.", is fictional. We make reasonable efforts to keep descriptions accurate, but the Service evolves and minor variations may occur as we improve it.

3. Accounts and Google Business Profile

You are responsible for the accuracy of the information in your account, for keeping your sign-in link confidential, and for activity under your account. Notify us promptly at [email protected] of any unauthorized use.

To use the free first generation, you connect your Google Business Profile ("GBP") through Google's official sign-in and authorize Saynovo to access and retrieve the profile data needed to build your site. You represent and warrant that you own or are authorized to connect that profile and to use the business information you provide. You can disconnect your Google Business Profile at any time; doing so may affect features that rely on it.

Your use of Google services remains governed by Google's own terms and policies, and your use of any other connected third-party service is governed by that provider's terms. Saynovo may cease supporting an integration if the third party's terms or APIs change.

4. Generation, Subscriptions, and Free Generation

Connecting a Google Business Profile entitles you to one free first generation of a website. Generating a site from a pre-made template or from scratch (describing what you want) requires an active paid subscription before generation. Publishing on your own custom domain, continued hosting, and ongoing editing require an active subscription. We may modify, limit, or withdraw free functionality at any time.

Subscriptions renew automatically for the billing period you selected until cancelled. Editing capacity may be metered through AI edits as described in Section 11 and on our pricing page or in your account. We may offer different plans and limits and may change plan features prospectively.

5. License to Use the Service

Subject to your subscription and compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your own business while your subscription is active (or, for the free first generation, while we make that site available), including having your site hosted and served by Saynovo to the public.

The Service, including the Generated Site Code (defined in Section 6), templates, software, designs, and the Saynovo platform, is and remains the property of Saynovo and SyntroAI. The Service is provided as a hosted product, not sold or delivered to you as source code. We retain all rights not expressly granted to you.

No export, no self-hosting. This license does not include any right to download, copy, export, extract, host elsewhere, or create derivative works of the Generated Site Code, templates, or platform. You may not, and may not permit anyone to, download, scrape, mirror, decompile, or otherwise obtain the Generated Site Code or attempt to reproduce your site outside the Service. Viewing publicly served pages in a browser does not grant any license to the underlying code.

6. Your Content and the Generated Site Code

You retain ownership of the business content you supply or authorize us to obtain for your site, such as your text, photos, logo, trademarks, testimonials, and data imported from your Google Business Profile or other connected sources ("Your Content"). You grant Saynovo and SyntroAI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, format, publicly display, and distribute Your Content (a) to provide, secure, and improve the Service, (b) to process it through the AI pipeline, including sending it to our AI and infrastructure subprocessors, in order to generate and edit your site, and (c) to publish your site as you direct. This license survives termination only as needed for backups, legal compliance, and returning Your Content to you.

Generated Site Code. "Generated Site Code" means all website code, markup, styling, scripts, configuration, and build artifacts generated, assembled, or arranged by or through the Service for your site. As between the parties, Saynovo and SyntroAI own all right, title, and interest in and to the Generated Site Code, the AI generation and editing pipeline, all templates, components, themes, designs, and section libraries, and all improvements and derivatives of any of the foregoing. You do not receive, download, own, or have a right to the underlying source code, and the Service does not provide code export to customers. If you want to take your site beyond the hosted product, you may engage SyntroAI; in that case SyntroAI can export your exact site internally and expand it into custom software under a separate agreement. That internal export is a SyntroAI capability, not a customer download right.

AI output is not exclusive to you. The Service uses generative AI, and output produced by the Service may not be unique. The Service may generate the same or similar layouts, designs, code, text, or other output for other customers, and Saynovo may do so without restriction. You obtain no exclusivity in any generated output, and you agree not to assert any claim against Saynovo or any other customer based on similarity of generated output.

Effect of termination on the site. When your subscription ends or your account is terminated, the license in Section 5 ends, hosting of your site stops, and your site is taken offline. You keep Your Content, and we can provide a copy of Your Content in a reasonable format on request within 30 days after termination, but you have no right to the Generated Site Code, templates, design, or any copy of the site itself.

Feedback. If you give us suggestions, ideas, or feedback, we may use them without restriction or obligation, and you assign to us all rights in them to the extent assignable.

You represent that you own or have the rights to Your Content and that it, and your site, do not infringe the rights of others or violate any law.

7. AI-Generated Content and Your Review Responsibility

The Service generates websites and content using artificial intelligence. AI output can be inaccurate, incomplete, outdated, biased, or misleading, and may unintentionally resemble third-party material. Saynovo does not verify the accuracy, legality, or fitness of any generated output.

You must review before publishing. You are solely responsible for reviewing, editing, and approving every page and every claim on your site before it is published and each time it changes. Publishing a site or approving an edit is your confirmation that you have reviewed it. You will not represent that Saynovo authored, endorsed, or verified any claim on your site.

You are solely responsible for your site's legal compliance. Without limiting the foregoing, you are solely responsible for ensuring that your published site complies with all laws and regulations applicable to your business and your visitors, including: licensing, certification, bonding, and insurance claims (for example "licensed contractor" or trade-license numbers); pricing, discount, financing, and guarantee or warranty claims; advertising and consumer-protection law (including FTC rules, state equivalents, and Canadian equivalents); industry-specific advertising rules; accessibility requirements (including the ADA, AODA, and similar laws); telephone, SMS, and lead-capture consent language on your forms; review and testimonial rules; and privacy notices, cookie disclosures, and any terms your own site needs for its visitors. Saynovo may generate draft text touching these topics as a convenience; that text is not advice and is not warranted to be compliant.

8. Custom Domains, Hosting, and Third-Party Services

By default your site may be served on a saynovo.com subdomain. Saynovo owns and controls saynovo.com and all its subdomains and may change, reassign, or withdraw a subdomain at any time.

Publishing on your own custom domain requires that you own or control that domain and complete the connection steps we provide. You represent that your use of the domain does not infringe any third-party rights. Domain registration, renewal, registrar fees, and DNS at your registrar are your responsibility and are governed by your registrar's terms; Saynovo never takes ownership of your domain, and domain disputes are between you and third parties. We provision and renew SSL for connected domains as part of the Service.

The Service relies on third-party providers, including our payment partner (merchant of record) for purchases, Anthropic for AI processing, Google for Business Profile data, and our hosting and domain infrastructure providers. Saynovo is not affiliated with, endorsed by, or sponsored by Google, Anthropic, or any other third-party provider. Your use of features that depend on a third party is subject to that provider's terms, and we do not control and are not responsible for the availability or behavior of third-party services.

We may set and change reasonable technical limits (such as storage, bandwidth, pages, and request rates) and may throttle or suspend sites that endanger platform stability or security.

9. Acceptable Use

Your use of the Service and everything published on your site must comply with the Acceptable Use Policy. Violation of the AUP is a material breach of these Terms. Saynovo may, but has no duty to, monitor sites, and may remove content, unpublish a site, suspend or restrict features, or terminate an account as described in the AUP and Section 21. We may also suspend or terminate access for accounts using fraudulent payment methods.

Abuse and takedown. Saynovo hosts sites published by its customers. If you believe a site published through Saynovo infringes your intellectual property, is unlawful, or otherwise violates these Terms or the AUP, you can report it using our report a site page or by emailing [email protected]. We review reports we receive and may remove content, suspend a site, or terminate an account in response. We aim to acknowledge reports within a reasonable time, but we do not guarantee a specific outcome or timeframe and review is at our discretion, consistent with applicable law.

10. Pricing and Payment

Prices and plan limits are shown on our pricing page and charged in advance for each billing period. Payments are processed by our payment processor, Stripe, Inc. and its affiliates ("Stripe"), under Stripe's own terms and privacy policy; your card details are collected and handled directly by Stripe, and we do not receive or store your full payment card number. Saynovo (operated by SyntroAI) is the seller of record for your order: we charge you through Stripe, apply and remit applicable taxes where required, and issue receipts and invoices. These Terms govern your license to and use of the Service.

By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis until you cancel. Prices and plan features may change, but price changes do not affect the period already paid for and take effect at your next renewal after notice. Prices are exclusive of taxes; applicable sales tax, VAT, or GST is added at checkout where required, and you are responsible for any other duties or bank fees that apply.

If a payment fails or is charged back, we may suspend the Service, including taking your site offline, after reasonable notice, and may terminate your account if the amount remains unpaid a reasonable time after notice. You are responsible for amounts owed for the period before suspension.

11. AI Edits

Certain features consume metered "AI edits". AI edits are a limited license to use metered features and are not money, deposits, or stored value; they have no cash value, are non-transferable and non-redeemable, and cannot be exchanged or resold. AI-edit consumption is measured by our systems, whose records are authoritative, and an AI edit is final when consumed, including where you are dissatisfied with the generated output (you may re-run an edit, which consumes additional AI edits). Larger or more complex operations may consume more of your AI-edit allowance than smaller ones.

Unused AI edits expire as stated in your plan (for example, at the end of each billing period) and expire immediately on termination of your account. We may adjust the AI-edit cost of particular operations prospectively on notice.

12. Cancellation and Refunds

You can cancel your subscription at any time from your account. Cancellation stops future renewals; your subscription remains active until the end of the current paid period, after which publishing, hosting, and editing of your site stop. Cancelling does not retroactively refund the current period.

Because the Service is a digital service provided immediately, fees already paid are non-refundable except where a refund is required by applicable law or is expressly stated in our refund policy or by us in writing. If you are in a jurisdiction with a statutory withdrawal or cooling-off right for distance purchases, you acknowledge that by starting generation or publishing you request immediate performance and that this right may be lost once performance has begun with your consent, to the extent permitted by applicable law. If a charge is disputed or charged back, we may suspend your account and site immediately.

13. Availability, Updates, and Support

We aim to keep the Service available but do not guarantee uninterrupted operation or any level of uptime, and no service credits are offered unless a separate written agreement says otherwise. The Service, including hosting of published sites, may be interrupted for maintenance, updates, infrastructure or third-party failures, or events beyond our control.

We may modify, update, or improve the Service from time to time, and may add, change, or remove features. We may discontinue the Service or a plan with reasonable notice; if we discontinue the Service entirely, we will provide a pro-rata refund of prepaid, unused subscription fees as the sole remedy. Support is provided on a reasonable-efforts basis by email at [email protected]; we do not guarantee response times or that any particular issue can be resolved.

14. Beta and Experimental Features

We may offer features labeled beta, preview, early access, or experimental. Beta features are provided as is, may be changed or discontinued at any time, may be subject to additional terms, are excluded from any support commitments, and are used at your own risk. To the maximum extent permitted by law, we have no liability arising from beta features.

15. Intellectual Property

The Service, including all software, the Generated Site Code, templates, designs, logos, the Saynovo and SyntroAI marks, and documentation, is owned by Saynovo, SyntroAI, or their licensors and is protected by copyright, trademark, and other intellectual property laws. Third-party components are licensed under their respective licenses. Nothing in these Terms transfers ownership of the Service or its source code to you. Each party retains its own trademarks.

16. Privacy and Data Processing

Our handling of personal information is described in the Privacy Policy, which is incorporated by reference. You are independently responsible for the privacy compliance of your own business and your published site toward your site visitors.

If your site collects personal information from visitors through Saynovo-hosted features (for example, forms or analytics), the Saynovo Data Processing Addendum is incorporated into these Terms and governs that processing. The limitations of liability in Section 19 apply equally to the Data Processing Addendum.

17. Copyright Complaints (DMCA)

Saynovo has not yet registered a designated copyright agent with the US Copyright Office. Until it has, copyright complaints are handled through the abuse contact below, and we will name the agent in this section once the registration is in place.

If you believe content hosted on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. 512(c)(3), or the equivalent notice regime in your jurisdiction, to [email protected] or through our report a site page. We may remove or disable access to allegedly infringing material, notify the customer, accept counter-notices, and terminate the accounts of repeat infringers in appropriate circumstances.

18. Disclaimer of Warranties

Some jurisdictions do not allow the exclusion of implied warranties or limitations on statutory rights, so some or all of the above may not apply to you. In that case, any implied warranties are limited to the minimum scope and duration permitted by applicable law.

19. Limitation of Liability

These limitations apply even if any limited remedy fails of its essential purpose, and do not apply to liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some or all of the above may not apply to you, and nothing in these Terms limits any non-waivable statutory rights you have.

20. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Saynovo and SyntroAI and their owners, employees, and contractors from and against any claims, demands, investigations, damages, fines, penalties, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use or misuse of the Service, (b) Your Content, including GBP data you connect, (c) your published site, including any claim by a site visitor, competitor, or regulator concerning its content, claims, accessibility, privacy practices, or legality, (d) your violation of these Terms or the AUP, (e) your custom domain, or (f) your violation of any law or the rights of a third party. We may participate in the defense with our own counsel at our expense, and you may not settle any claim that imposes obligations on us without our written consent. This section does not apply in jurisdictions where such obligations are unenforceable.

21. Suspension and Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access, or unpublish any site, with notice where practicable, if you materially breach these Terms or the AUP, upon non-payment, chargeback, or payment dispute, if your site or use creates legal exposure, security risk, or harm to Saynovo, other customers, or third parties, or as needed to comply with law or the requirements of a third-party provider. For non-egregious curable breaches we will use reasonable efforts to give notice and an opportunity to cure before termination.

On termination, your right to use the Service ends, your site stops being published and hosted, and unused AI edits expire. Sections 5, 6, 7, 15, and 18 through 25 survive termination. Section 6 governs Your Content after termination; we do not provide the site's source code.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of a jurisdiction to be specified before these Terms take effect, without regard to its conflict of laws rules. If you are a consumer who resides outside the United States, you may also benefit from mandatory protections of the law of your country of residence.

Before filing any claim, you agree to first contact us at [email protected] with a description of the dispute and give us 30 days to try to resolve it informally.

If the dispute is not resolved informally, you and Saynovo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that (a) either party may bring an individual claim in small claims court, and (b) either party may seek injunctive relief in court for infringement or misuse of intellectual property. The arbitration will be conducted in English and may be conducted remotely.

23. Export and Sanctions Compliance

You may not use the Service if you are located in a country or region subject to comprehensive United States sanctions, or if you are on any United States government denied party list. You agree to comply with all applicable export control and sanctions laws.

24. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date and, where required, communicated by email or in the product before they take effect. Your continued use of the Service after changes take effect means you accept the updated Terms; if you do not agree, your remedy is to cancel before the changes take effect.

25. General

These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Data Processing Addendum (where it applies), and your order details, are the entire agreement between you and Saynovo regarding the Service and supersede any prior agreements on that subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization (including a change of the operating entity), or sale of assets.

Force majeure. Neither party is liable for delay or failure (other than payment obligations) caused by events beyond its reasonable control, including internet or hosting-provider failures, AI-provider outages or API changes, DNS or certificate authority failures, acts of government, labor disputes, epidemics, war, terrorism, and natural disasters.

Questions about these Terms? Email [email protected].

26. Version History

Section 24 makes your continued use an acceptance of an updated version, so you need to be able to see which version you are reading and get hold of the one you accepted.

• July 2, 2026 - the version currently in effect, and the version shown on this page.

Need the wording that was in effect on an earlier date? Email [email protected] and we will send you a copy.